If your luggage has been lost or damaged, you could get up to around € 1900!
You can get up to €600 per passenger, plus the out-of-pocket expenses incurred due to lack of assistance!
Quick & Easy
Fill in the form, describe the inconvenience you experienced and attach the required documents.
You can do this via our App or directly on our website.
For assistance, contact us: +39 350 936 7733 or info@ritair.ai
To check the status of your claim, click CHECK CLAIM STATUS
Our staff will take care of your claim.
We will submit the request to the Airline within 96 working hours to obtain the compensation provided under EU Regulation 261/04 and reimbursement for the damage suffered.
Response times vary depending on the Airline and are beyond our control — some airlines are more cooperative than others.
As soon as we have updates, we will contact you by email or WhatsApp.
If your claim is accepted and the airline pays compensation, we will charge a 25% commission.
If the claim is unsuccessful, you pay nothing.
Our team of experts will assess whether there are grounds to pursue legal action before the relevant Authorities or to refer your case to specialist legal partners.
We will keep you informed at every step — the decision to proceed is entirely yours.
We will cover all costs. Our commission in the event of a successful outcome will be 35%.
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